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Florence vs. agencies

Why use Florence instead of healthcare staffing agencies?

Florence isn't an agency: we're the best way to fill shifts with your full-time team (plus reliable care professionals when you need cover).

How we're different from agencies

Unlike agencies, we actually save you time and money.
Our app fills shifts with the right people, in real time - helping you deliver care effortlessly.

Transparent

Time-saving

Affordable

24/7 support

Instant

Auto fill shifts on the Florence app

Auto-fill shifts with your own staff first (yes, really)

Would your agency help you fill shifts with your team instead of theirs?

Of course not.

Florence does, because we're on your side. Use us to take the struggle out of filling shifts, and deliver superior care.

Fill shifts instantly, without wasting time on calls and email

Post shift, fill shift.

That's how it works with the Florence app. Say goodbye to chasing agencies - your shifts have filled in a few taps of a button.
Florence workers using the app at a train station

Florence vs. agencies

Agencies
Staffing
Booking
Efficiency
Retention
Check mark
Post shifts effortlessly. No phoning necessary
Check mark
Auto-fill shifts with your own staff first
Check mark
Retain more perm staff by prioritising their shifts
Cross mark
Ring up. Wait. Ring another agency. Repeat....
Cross mark
No option but to book agency's own staff
Cross mark
Only fills shifts with agency's own staff
Spend
Hidden Costs
Tracking
Check mark
No hidden fees, ever
Check mark
Flexible management makes for easy tracking
Cross mark
Last minute fees, cancellation fees and commission bumps
Cross mark
Paper invoices create manual work
Features
Timesheets
Continuity of care
Check mark
Instant approval from anywhere, anytime
Check mark
Invite staff back, again and again
Cross mark
Paper timesheets cause errors and delays
Cross mark
A new person every time, no continuity of care
CQC
Audits
Record-keeping
Check mark
Full digital record, downloadable any time
Check mark
Access data anytime
Cross mark
No digital record of who's worked in your home
Cross mark
Physical folders need a lot of work to keep accurate for CQC
Team support
Account management
Response time
Check mark
Dedicated local account manager
Check mark
Instant help from any device, at any time
Cross mark
Different person every time you call
Cross mark
Slow responses which can leave you understaffed
Agencies
Staffing
Booking
Efficiency
Retention
Check mark
Post shifts to Florence and watch them fill. No phoning necessary.
Check mark
Auto-fill shifts with your own staff first
Check mark
Retain more perm staff by prioritising their shifts.
Cross mark
Ring up. Say what you need. Wait. Ring another agency. Wait.
Cross mark
No option but to book agency's own staff.
Cross mark
Only fills shifts with agency's own staff.
Spend
Hidden Costs
Tracking
Check mark
No hidden fees, ever.
Check mark
Flexible management
Tracking your home's spend on staffing is made easy and accessible when stored online.
Cross mark
Last minute fees. Cancellation fees.
Cross mark
Hard to adjust
Traditional services often send paper invoices, meaning it's more difficult to stay on top of your staffing spend.
Features
Timesheets
Continuity of care
Check mark
Instant approval
Digital timesheets mean you can approve invoices from anywhere at anytime.
Check mark
Continuous care
Invite staff back again and again, or set up a block booking.
Cross mark
Inaccurate payments:
Using paper timesheets mean you have a limited time to approve, which can lead to payment errors
Cross mark
Just filling in
With traditional services it's harder to know who's working until they
CQC
Audits
Record-keeping
Check mark
Full transparency (employee documents for CQC inspections available in few clicks)
Check mark
Error-tree records
Have access to a comprehensive history of timesheets, accessible from any device- handy for when you need to generate reports.
Cross mark
No digital record of who's worked in your home.
Cross mark
Unreliable information
Physical folders of timesheets mean a lot of work is needed to keep historical information accurate for CQC reports.
Team Support
Account management
Response time
Check mark
Dedicated local account manager
Check mark
Instant help
Get instant help from any device when you need emergency assistance, even if you're out of office.
Cross mark
A different person every time you call.
Cross mark
Slow responses
If someone doesn't show up for a shift, you may be le on hold trying to end emergency cover, leaving you understaffed.
Agencies
Staffing
Booking
Check mark
Post shifts to Florence and watch them fill. No phoning necessary.
Cross mark
Ring up. Say what you need. Wait. Ring another agency. Wait.
Efficiency
Check mark
Auto-fill shifts with your own staff first
Cross mark
No option but to book agency's own staff.
Retention
Check mark
Retain more perm staff by prioritising their shifts.
Cross mark
Only fills shifts with agency's own staff.
Spend
Hidden Costs
Check mark
No hidden fees, ever.
Cross mark
Last minute fees. Cancellation fees.
Tracking
Check mark
Flexible management
Tracking your home's spend on staffing is made easy and accessible when stored online.
Cross mark
Hard to adjust
Traditional services often send paper invoices, meaning it's more difficult to stay on top of your staffing spend.
Features
Timesheets
Check mark
Instant approval
Digital timesheets mean you can approve invoices from anywhere at anytime.
Cross mark
Inaccurate payments:
Using paper timesheets mean you have a limited time to approve, which can lead to payment errors
Timesheets
Check mark
Continuous care
Invite staff back again and again, or set up a block booking.
Cross mark
Just filling in
With traditional services it's harder to know who's working until they
CQC
Audits
Check mark
Full transparency (employee documents for CQC inspections available in few clicks)
Cross mark
No digital record of who's worked in your home.
Record-keeping
Check mark
Error-tree records
Have access to a comprehensive history of timesheets, accessible from any device- handy for when you need to generate reports.
Cross mark
Unreliable information
Physical folders of timesheets mean a lot of work is needed to keep historical information accurate for CQC reports.
Team Support
Account management
Check mark
Dedicated local account manager
Cross mark
A different person every time you call.
Response time
Check mark
Instant help
Get instant help from any device when you need emergency assistance, even if you're out of office.
Cross mark
Slow responses
If someone doesn't show up for a shift, you may be le on hold trying to end emergency cover, leaving you understaffed.

Recognised by

CPD, Scottish Care, Championing Social Care, CQC and CWC logos

Case studies

Angela Boxall
Angela Boxall

COO, Majesticare

What I love most about working with Florence is the honesty, transparency and communication, which has been there from the start.

See more
Fiona McAnespie

Director of Care and Support, Radius Housing

We needed an easy-to-use solution. Thanks to Florence, we’ve reduced our reliance on paper... [and] we can spend more time caring for people.

See more

8+ million hours of care delivered

91% of our care providers say we're 'easy' to use

93% of our professionals recommend us

Try Florence for free

Fill your shifts faster. Book a free demo and get started today.
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