Absolutely. At Florence we encourage continuity of care as much as possible and have a favourites feature so you can invite staff back, again and again.

Find out more about our incidents procedure and team here. Our governance team will investigate any reported incident thoroughly, and a copy of our Incident Management Policy can be requested.

Yes, you can do this by visiting the care professional's profile via your account and selecting the ‘block’ option, then providing a reason for the block.

We'll respect your decision to block the care professional without question, but it helps improve quality of care if you also send an email to incidents@florence.co.uk to tell us why you don't want to work with the care professional anymore.